> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentflow.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

> How to get support when you need it

# Getting Help

**We're here to help you succeed with AgentFlow.**

## Support Channels

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    [support@agentflow.live](mailto:support@agentflow.live)

    * Response within 24 hours (Pro)
    * Response within 4 hours (Enterprise)
  </Card>

  <Card title="Live Chat" icon="message">
    Available in dashboard

    * Business hours: 9am-5pm PT
    * Enterprise: 24/7 coverage
  </Card>

  <Card title="Documentation" icon="book">
    Search our comprehensive docs

    * Guides and tutorials
    * Video walkthroughs
    * FAQs and troubleshooting
  </Card>

  <Card title="Community" icon="users">
    [community.agentflow.live](https://community.agentflow.live)

    * Ask questions
    * Share tips
    * Learn from others
  </Card>
</CardGroup>

## Before Contacting Support

**Include this information:**

* Account email
* Organization name
* Detailed description of issue
* Steps to reproduce
* Screenshots (if applicable)
* Browser and OS version

## Response Times

| Plan           | Email    | Chat           | Phone          |
| -------------- | -------- | -------------- | -------------- |
| **Free**       | 48 hours | ❌              | ❌              |
| **Pro**        | 24 hours | Business hours | ❌              |
| **Business**   | 12 hours | Business hours | By appointment |
| **Enterprise** | 4 hours  | 24/7           | Dedicated line |

## Self-Service Resources

**Start here:**

1. Search [documentation](/getting-started/platform-overview)
2. Check [common issues](/support/common-issues)
3. Browse [tips & tricks](/support/tips-and-tricks)
4. Review [glossary](/support/glossary)

## Escalation

**For urgent issues:**

* Mark email as "URGENT"
* Use live chat for immediate response
* Enterprise: Call dedicated support line

**What's considered urgent:**

* Platform outage
* Data security concern
* Payment/billing emergency
* Critical bug affecting business

<Card title="Next: Tips & Tricks" href="/support/tips-and-tricks">
  Learn power user features
</Card>