> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentflow.live/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Troubleshoot frequently encountered problems

# Common Issues

**Quick solutions to common problems.**

## Login & Access Issues

<AccordionGroup>
  <Accordion title="Can't log in" icon="circle-xmark">
    **Try:**

    1. Reset your password
    2. Check email for verification link
    3. Try different browser
    4. Clear cache and cookies
    5. Contact support if persists
  </Accordion>

  <Accordion title="2FA not working" icon="mobile">
    **Solutions:**

    * Use backup codes
    * Resync authenticator app time
    * Contact support to disable 2FA temporarily
  </Accordion>

  <Accordion title="Didn't receive invite email" icon="envelope">
    * Check spam folder
    * Verify email address is correct
    * Ask admin to resend
    * Try different email
  </Accordion>
</AccordionGroup>

## Agent & Conversation Issues

<AccordionGroup>
  <Accordion title="Agent not responding" icon="robot">
    **Check:**

    * Internet connection
    * Model availability (status page)
    * Rate limits not exceeded
    * Try refreshing page
  </Accordion>

  <Accordion title="Slow responses" icon="hourglass">
    **Possible causes:**

    * Using GPT-4 (slower but more capable)
    * Complex prompt
    * High platform usage

    **Solutions:**

    * Switch to GPT-3.5 Turbo
    * Simplify prompt
    * Try again in few minutes
  </Accordion>

  <Accordion title="File upload failed" icon="file-circle-xmark">
    **Verify:**

    * File size \< 10MB
    * Supported file type
    * Stable internet connection

    **Try:**

    * Compress file
    * Convert format
    * Use drag-and-drop
  </Accordion>
</AccordionGroup>

## Billing & Subscription

<AccordionGroup>
  <Accordion title="Payment failed" icon="credit-card">
    **Check:**

    * Card not expired
    * Sufficient funds
    * Billing address correct

    **Update:**

    * Update payment method
    * Try different card
    * Contact your bank
  </Accordion>

  <Accordion title="Usage limit reached" icon="gauge-high">
    **Options:**

    * Wait until next billing cycle
    * Upgrade plan
    * Purchase token add-on
    * Contact sales for custom limit
  </Accordion>
</AccordionGroup>

## Performance Issues

<AccordionGroup>
  <Accordion title="Slow dashboard" icon="gauge-simple">
    **Try:**

    * Clear browser cache
    * Disable browser extensions
    * Try incognito mode
    * Check internet speed
    * Update browser
  </Accordion>

  <Accordion title="Conversations not loading" icon="spinner">
    **Troubleshoot:**

    * Refresh page
    * Check console for errors (F12)
    * Try different browser
    * Clear application cache
    * Contact support with error details
  </Accordion>
</AccordionGroup>

<Card title="Still Need Help?" href="/support/getting-help">
  Contact our support team
</Card>